Do you use real sea glass?
Yes! All of the sea glass used in our designs is authentic ocean tumbled glass, gathered from beaches in Nova Scotia, Canada, and beautiful beaches around the world. We gather most of our glass ourselves, and also work with other collectors to offer you gorgeous sea worn gems.
Can you make something for me with my own sea glass?
Yes, we'd love to work with you to create something beautiful with your sea glass. Please get in touch by email at email@example.com and we can discuss your ideas.
When can I expect to receive my order?
Each listing in the shop has an estimated processing and shipping time included. If you are ordering more than one piece of jewelry, everything will be shipped together.
We ship on Tuesdays and Fridays via ChitChats from Nova Scotia, Canada. You will receive a message with tracking information once your parcel ships. Parcels within Canada usually arrive in 3 to 10 business days. Parcels to the USA usually arrive in 1 to 2 weeks. These delivery times are just estimates. If you need to receive your parcel by a certain date, please message me prior to ordering and I'll try to help you out!
I ordered the wrong size or colour, can you help?
Yes, please email firstname.lastname@example.org within 7 days of delivery and I will be happy to help you get the fit or colour you need.
How do I return or exchange an item?
If you wish to return or exchange an item, please email email@example.com within 7 days of delivery. Items must be returned in new, unworn condition in their original packaging. Please return item to:
Sea Glass Designs
14 James St
***If you are in the USA, please ensure that you indicate that this is a return on the customs form. If you don't, I will be required to pay taxes and a customs fee to collect the item from the post office as if I were purchasing the item myself. If a parcel is returned this way, I'm afraid I can't accept it and it will be returned to you.***
I will be in touch about your exchange or refund as soon as the returned parcel is received.